Grievance Redressal Mechanism
Customer Care
Borrowers may contact our customer care via their registered email id:
Write to us at – Karn Securities Private Limited, R/o Unit No AN 103 & AN 103A, First Floor D Mall, PLOT NO A1, Netaji Subash Palace, Saraswati Vihar, North West Delhi, India, 110034
Email: info@karnsecurities.com
Contact: +91 8796552820
Time: 10:00 am to 6:00 pm (Monday to Saturday)
If the issue is not resolved within 10 working days of raising the issue, the customer shall raise the issue with the Grievance Redressal Officer.
Grievance Redressal Officer
Ms. Saman Luqman Bilgrami
Email: grievance@karnsecurities.com
Contact: +91 8796552825
If the issue is not resolved within 10 working days of raising the issue, the customer shall raise the further issue with the Principal Nodal Officer.
Principal Nodal Officer
Mr. Nitin Garg
Email: nodal@karnsecurities.com
Contact: +91 8810265477
After 20 days of no resolution, the Nodal officer shall endeavor to resolve grievances within a maximum period of 10 working days from the date of receipt.
If the customer's query or complaint is not resolved within a period of 30 days from date of complaint the customer may also approach the Reserve Bank of India (RBI) Ombudsman under the Integrated Ombudsman Scheme.
RBI
Reach out to RBI through CMS Portal.
Email: crpc@rbi.org.in
Centralized Receipt and Processing Centre (CRPC)
Reserve Bank of India, Central Vista, Sector 17, Chandigarh-160017